In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
We apologize that you received a wrong item.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund.
Just make sure to contact us within 24 hours from the day your order is delivered, and ensure that the item is in its original packaging, unused and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along (shipping fees or any other external charges not included).
We fully understand that sometimes you might change your mind regarding your purchase.
Unfortunately no, you can’t, but if you change your mind before receiving your item, just call us to cancel your order and we will process the refund (shipping fees or any other external charges not included).
We have a no return policy unless the product you have received have some major dents on the external packaging (in this case you can directly refuse to receive the order), or the received item is not the one originally ordered.
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take longer for a courier to collect the item.
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
Refunds on your purchase are done after we receive the returned item.
If you have paid through electronic means (Credit or Debit card) then the money would be refunded to your card, but depending on individual’s bank requirements, the amount may take up to a month to reflect in your card statement or CashU.
In some cases, refunds can’t be done directly to the credit card used, so instead, we will request you to send us your bank account number where you would like us to refund the money.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of iZone gift vouchers which you can either use in any iZone branch or through iZone’s online store, or you can ask to have it refunded into your bank account. In such case, you will have to provide your bank account number and minor additional details such as branch location, bank name … In the case of a refund to a bank account, this process will be bound to bank charges. In case the reason of the refund is due to a mistake from our side, we will be bearing all the refund costs. If the return was due to a change of mind or no valid reason, the amount of 3.5% of the transaction value + 15sar will be deducted from the overall order value.
If you have iZone gift voucher(s) and would like to redeem it through online purchase, you will have to place your online order, select you payment method and click on “Place order” without processing the payment. Then you will need to contact us via email at iZoneST@iZone-Stores.com or call at 012 650 4000 and coordinate with our sales team support.
Yes. If the product received is still intact, unused and in the same status/shape as received, then yes, it is possible to get and exchange but after our team inspects the status of the product and confirm that it is still new, in its original packing and unused and provide the original invoice of purchase.
We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it.